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Call Forwarding
Multiple Call Overflow
Voice To Email
Time Of day Routing
Day Of Week Routing
Business Intro. Anouncement
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Caller Indentification

What are 1300 numbers?

1300 numbers are ten-digit ‘Local Call’ numbers that your customers can call at local call rates from any fixed line in Australia. This acts as a single point of contact for your business and attracts customers from outside your local area. The cost of 1300 number calls is shared between the caller and the business.

How Do 1300 Numbers work?

1300 Numbers are ‘virtual’ telephone numbers used to receive incoming phone calls and direct them to any existing phone number called answerpoints. You cannot make outgoing calls using these inbound numbers. Your existing phone numbers will still be used to dial out external numbers.

Calls to your 1300 Number can be routed (redirected) to your landline, mobile, or even international phone numbers. By changing answerpoints, you can manage how and where calls are answered. For example, you can change answerpoints based on the time and day, location of the caller, whether a number is busy and more.

What are the Differences between 1300 Numbers, 1800 Numbers, and 13 Numbers?

The main differences between 1300 Numbers, 1800 Numbers and 13 Numbers are how they are charged and how easy it is to recall.

Your Business: Calls to 13, 1300 and 1800 numbers are charged according to your chosen 1300 number plan. 13 numbers attract an additional government surcharge of $695 per month.

Callers: Calls to 1300 Numbers and 13 Numbers are charged at local rates. Calls to 1800 Numbers are free.

Memorability: Unlike 1300 and 1800 numbers which are trailed by six digits, 13 Numbers are only trailed by four which makes it more memorable.

Inbound numbers help you attract business from all across Australia, but keep in mind that you may be charged long distance rates for calls outside your local area. To keep costs to a minimum, advertise your 13, 1300 or 1800 number only in your areas of operation.

Why are 1300 Numbers Better than Landline Numbers?

1300 numbers provide better call handling options that you can’t get with landline numbers. These are virtual numbers that can be routed (redirected) to answerpoints based on location, time and day, or availability—customise it based on your business needs.

Keep the same 1300 number even if you move or relocate. Unlike landline numbers, these inbound numbers are not tied to a geographic location. Provide local rates to your customers Australia-wide, no matter where your business is located.

How Much Does it Cost to Call a 1300 Number?

When dialing from any Australian landline, the caller is charged a local call rate. This is why 1300 numbers are also called Local Call Numbers. A higher rate applies for calls dialed from a mobile phone. Charges are determined by the caller’s mobile service provider, and varies between carriers.